Terms and conditions

DATA PROTECTION

Dear Client:

In accordance with what is established in the current regulations on Protection of Personal Data, we inform you that your data has been included in a file under the responsibility of SIMULACRE VUIT SCP in order to meet the commitments generated by the relationship we maintain with you.

In compliance with current regulations, SIMULACRE VUIT SCP informs that the data will be kept during the PERIOD LEGALLY ESTABLISHED.

SIMULACRE VUIT SCP informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, accurate and updated manner. That is why SIMULACRE VUIT SCP undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current regulations in protection of Personal Data may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition, directing your request to the postal address VARSOVIA 15 LOCAL 08041, BARCELONA

In turn, we inform you that you can contact the Data Protection Delegate of SIMULACRE VUIT SCP, by writing to the email address dpo.cliente@conversia.es or by phone 902877192.

You can contact the competent Control Authority to present the claim that you consider appropriate.

If within 30 days you do not inform us otherwise, we understand that your data has not been modified, that the client agrees to notify us of any variation and that we have the consent to deal with them in order to process your billing.

SIMULACRE VUIT SCP

 

RATES

The price of the session varies depending on the number of people and the chosen timetable. Simulacre Vuit reserves the right to modify the rates without prior notice, these changes will never affect reservations already confirmed.

Only one discount code per group is accepted. These discounts may be subject to changes and modifications and are applied for a specified period of time.

 

RESERVATION POLICY, CANCELLATIONS AND PAYMENTS

Reservations are made online through the website www.simulacrevuit.com; You can also book by calling 93 126 89 82.

The system allows reservations up to 2 hours before the start of a session and with a maximum of 3 months in advance.

To book, you do not have to register. First you have to select the day, time and room you want, then the number of participants and finally if you reserve 1 or 2 rooms. If you have a discount code, you will be introduced in this step. The rates will be updated automatically.

Once the session is selected, the name of the person you are booking will be requested, an email, telephone number and address (optional).

The payment will be made in full, not fractionated. In the event that the contact details provided by the user are erroneous or false, Mock Eight is not responsible for the problems derived from not being able to contact the person to inform about new or unexpected events related to their reservation.

The reservation of a session is confirmed once payment has been finalized.

Once the reservation is made, the customer will receive an automatic email for booking notification remembering the booking details and the conditions of purchase.

If not received, please contact by phone or email explaining the incident.

Payment is made through a secure payment gateway, it will automatically verify that the credit / debit card is activated for Safe Electronic Commerce. The price is specified both on the website and in the booking confirmation email.

The following cards are accepted for payment: VISA, VISA Electron, Mastercard and American Express. The data that must be provided when making the payment are: name, card number, expiration date and verification or security code. Simulation Eight has no access to the complete credit card details.

 

CANCELLATION / MODIFICATION POLICY

You can cancel or modify a session for free if it is made 48 hours before the start of the reserved time. The refund will be made to the same card provided for payment. Returns are made effective after 7-10 business days (the time varies depending on the customer’s bank).You can cancel or modify the reservation through the confirmation email or by contacting info@simulacrevuit.com provided that the previously established deadlines are met.If the result of a modification results in an increase in the price, the difference can be paid with the same card provided or in cash, according to the anticipation of the modification. If the opposite occurs, a reduction of the total already paid, the difference will be returned to the card provided (7-10 working days) or in cash.If for technical or other reasons, Simulacre Vuit can not provide its services, the reserves that are affected may have other dates or reimbursement of the current rates, depending on the user’s desire.If the team does not appear in full after 15 minutes from the time of its reservation without prior notice, it will be considered that it has rejected the reservation and will be canceled not to harm the following groups. In this case you will not be entitled to changes or returns.

 

CONDITIONS

The game is for groups of 2 to 6 people maximum. The minimum age for playing is 14 years and can only be played if the group is at least half older. After 17 years you will be able to come without the need of an adult.

The duration of the game is of 60 minutes, being at the discretion of the personnel of the game the extension of the same.

With regard to the participation of people with reduced mobility (wheelchairs, crutches), it is advised to consult previously.Simulation Eight names would be responsible for an accident that users may have during the game if this is not due to negligent conduct; That’s why Simulacre Vuit has civil liability insurance.

Simulacre Vuit will exercise the right of non-admission in cases where the following standards are not met:

  • Be under the influence of alcohol or any type of drug or other psychotropic substances.
  • Be the bearer of any threatening object towards other people or things.
  • Manifesting violent attitudes.

It is strongly obligatory to follow the instructions, recommendations of the game staff that will always be present in the premises during the game (outside the game room). There are elements of the game that are not part of this and that are properly signposted. No force is required. The room contains fragile and sensitive elements that must be manipulated with caution in accordance with the instructions explained to each team upon arrival.

Failure to comply with the instructions, misuse of the facilities, recording or photographing the interior of the site will mean the expulsion of the participants immediately, thereby losing the right to continue playing and claiming any type of return and / or d compensation Simulacre Vuit reserves the right to suspend activity in case of serious technical problems, unforeseen force majeure or worker’s unwillingness. Participants will be notified by email and telephone indicated in their reservation as early as possible. In the event that a game already started has to be interrupted, Simulacre Vuit will offer the client to start the game again on another day that he chooses (according to availability) for free.

Simulacre Vuit reserves the right to request image rights to users. The images taken inside the installations will be used to upload them to the web, social networks and for their promotional use.

 

IMAGE

At the end of the session, Simulacre Vuit will make a voluntary photography to the participants, who will then hang on social networks so that the user can obtain them. Acceptance of the realization of the photograph implies the acceptance that they are made public through the social networks and for promotional use of Simulacre Vuit.   PERSONAL DATA   The personal information that is requested when making the reservation has the objective of being able to contact the client in the case of changes or modifications in the reservation. In addition, the client accepts, with the introduction of the electronic mail, that at the end of his visit to the facilities he can send an email to evaluate his experience with Simulacre Vuit.

 

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